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Frequently Asked Questions

Have questions about our digital banking ecosystem? Browse our FAQs or contact our 24/7 dedicated support team.

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Log in to your user dashboard, navigate to the FDR/DPS plans page, select your preferred scheme, configure the deposit amount and tenure, and confirm. Interests are automatically computed and paid according to the plan terms.

Balance transfers between EvergreenTrust accounts are processed instantly with zero network fees. Daily limits depend on your account tier level, which can be upgraded easily inside your profile settings.

You can issue a virtual debit/credit card directly from your dashboard's Virtual Cards section. It generates instantly, supports international transactions, and can be loaded directly from your wallet balance.

To apply for a loan, you must complete your KYC (Know Your Customer) verification inside your account and provide the simple proof of identity documents required during the online application steps.

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